Operations Manager - cvs under review
Job description
Our client an expanding and successful organisation in the area of services apartment is seeking an Operations Manager to take overall responsibility for the complete management of housekeeping, property maintenance, guest relations and all related activities to ensure that the guest experience is exceptional at our portfolio of properties, ensuring the best possible quality of apartments and standards at all times.
Key Tasks:
Maintenance
• co-ordinate all aspects of property maintenance, working closely with the maintenance team to ensure the swift resolution of any issues, keeping the system updated and the guest informed. This includes sourcing new contractors for all specialist areas eg; decorating, plumbing, tiling, gas safety, electrical safety, PAT testing, Heath & Safety of guests including risk assessments, CCTV and asset protection.
• ensure all Housekeeping and Maintenance employees comply with current Health & Safety legislation.
• carry out scheduled maintenance checks/audits on all our properties on a rolling basis and conduct an un-scheduled audit upon visiting any the organisation property
• prioritise maintenance workload and direct appropriately – conduct proactive maintenance checks, ensuring the processes are being followed.
Housekeeping
Guest Relationship
Maintaining Apartment Standards
Management & Team Responsibilities
New Apartment Set Up
Reservations Support
Key & Permit Management
Training & Development
Health And Safety
other duties include:
• in conjunction with finance and Operations Administrator, be responsible for the management of all the organisation company vehicles, including annual MOT, road tax, servicing, etc.
• build and maintain a good relationship with the property management companies, landlords and letting agents who we work with, keeping their details updated at all times including ensuring that all communal areas are maintained and well presented.
• ensure that any property maintenance that goes above and beyond the organisation’s agreed remit are charged to the relevant parties, where appropriate eg; damages, dilapidations, all maintenance outside of management agreement, exit cleans beyond expectations, etc.
• be proactively involved in improving the processes and procedures at the organisation.
• Hours: Monday to Friday 8.30am – 5.30pm and as required
How to apply for this job
If you are interested in the above position we would love to hear from you. To get in touch you can call us directly on 01604 759865 or you can email us at